Privacy policy.

Effective Date: August 1, 2026

The Clean Nest – Raleigh ("we," "our," or "us") values your privacy and is committed to protecting the personal information you share with us through our website, thecleannestraleigh.com.

By accessing or using thecleannestraleigh.com, or by submitting our Free Quote / New Client Interest Form, you acknowledge that you have read, understood, and agree to this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.

Information We Collect

When you use our website, submit a Free Quote / New Client Interest Form, or schedule services, we may collect the following information:

  • Full name

  • Email address

  • Phone number

  • Service address

  • Billing information, including payment card information for one-time service, recurring or subscription services

We may also automatically collect limited technical information such as your browser type, device information, IP address, and website usage data to help improve our website.

How We Use Your Information

We use your information to:

  • Schedule and provide cleaning services

  • Process one-time and recurring payments

  • Communicate with you about appointments and services

  • Respond to customer inquiries

  • Send service-related updates and confirmations

  • Improve our website and customer experience

  • Comply with legal obligations

Payment Information

Online payments are securely processed through trusted third-party payment processors. We do not sell, rent, or share your payment information with outside parties for marketing purposes.

Information Sharing

We do not sell, rent, or trade your personal information.

We may share your information only when necessary to:

  • Process payments through our payment processor

  • Comply with legal obligations

  • Protect our business, customers, or legal rights

Photos of Our Work

To document the quality of our services, The Clean Nest – Raleigh may take before-and-after photographs of completed work inside clients' homes.

By submitting our Free Quote / New Client Interest Form or booking services through our website, you acknowledge and consent to our taking reasonable before-and-after photographs of the areas we clean for quality assurance, portfolio, and marketing purposes. We make reasonable efforts to avoid capturing personally identifiable information, family photographs, financial documents, or other sensitive personal items.

These photographs may be used at our discretion on our website, social media pages, online listings, advertisements, or other marketing materials to showcase our work.

If you prefer that photographs of your home not be taken or used for marketing purposes, you must notify us before your scheduled cleaning service, and we will honor your request whenever reasonably possible.

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information against unauthorized access, disclosure, or misuse. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Cookies

Our website may use cookies or similar technologies to improve website functionality, analyze website traffic, and enhance your browsing experience. You may disable cookies through your browser settings, although doing so may affect certain website features.

Advertising

We do not display third-party advertisements on our website.

Your Rights

Depending on your location, you may have the right to:

  • Request access to the personal information we maintain about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your personal information, subject to applicable legal or contractual obligations.

  • Withdraw consent where permitted by law.

To exercise these rights, please contact us using the information below.

Third-Party Links

Our website may contain links to third-party websites for your convenience. We are not responsible for the privacy practices or content of those websites.

Children's Privacy

Our website and services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will become effective immediately upon being posted on this page. The "Effective Date" at the top of this Privacy Policy will reflect the most recent revision.